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Re: Are you using a Workforce Management System for Support organizations?
Hey Patrick. Used to use automation for tickets triage and routing; and overall staff utilization, but in-house development. What is your weekly workload like? Multiple channels?1 -
Re: Categories for 360 Customer Review
@Jaime Farinos Visibility and engagement level with customers' key stakeholders also provides a view of how close you are to your customers.2 -
Re: Are Product Analytics Accessible to Customer Success Teams?
Product analytics is what you need now. It is very possible that most of our business in the next few weeks/months might depend more on what customers already have rather than New. Without the data a…2 -
Re: What is the expected post COVID-19 business state for changes made to offers and pricing?
It is likely to be dependent on how long the current unprecedented times carry on. Need to also take into account that what customers are asking from us, we are also asking from all our vendors or se…2 -
Re: How to react facing big discount request for recurring contracts or x% cut in PO for project ?
One option is to agree to some concession in exchange to longer terms. Shows commitment both ways.2